Information Technology Technician - Full Time First Shift
Open WebsiteJob Post By
Direct Company
Job ID
1611202403
Industry
Hospitals And Health Care
Experience Required
2-5 Years Multi-platform, Mid-Senior Level
Job Type
On-site, Full-time
Job Post Date
November 16, 2024
Qualification Required
-High School Diploma or GED required
-Post-Secondary Technical Training required
-Working knowledge of Microsoft and Apple Operating Systems and software integration within these operating systems required
-Working knowledge of Microsoft Office, Active Directory, Microsoft Exchange, Symantec products required
-Ability to research, diagnose, troubleshoot, and resolve assigned incidents in an efficient and timely manner to meet the needs of the end user
-Ability to work under pressure
-Ability to prioritize tasks based on urgency and importance
-Customer service oriented and excellent communications skills
-Ability to communicate with users regardless of their computer skills
-Properly documents incidents/resolutions within the ticket management system
-Ability to manage projects required
-FLSA Classification
-Non-exempt
-Physical Demands
-6 A Customer Service
Certification & Licensures
-Microsoft, CompTIA A+, CompTIA Network+, or Comparable Technical Certification required or obtained within six months of hire/transfer.
-Bachelor’s degree in Computer Science or related field may be accepted in lieu of CompTIA A+ at the approval of the department Senior Director.
Dell Certification (desktop/laptops) required or obtained within six months of hire/transfer.
Valid driver's license and clean driving record required.
Certificate Required
Job Description
Department: INFORMATION SYSTEMS - 108231
Worker Sub Type: Regular
Work Shift: First Shift (United States of America)
Job Description
The IT Technician is responsible for providing enterprise-level assistance to Valley Health customers in diagnosing and troubleshooting hardware and software issues, to include resolving issues relating to connectivity, operating systems, and all peripheral devices, i.e. phones, printers, scanners, etc. Support may be provided in person, by phone, by email, or by remote desktop access. Pro-actively involved with the maintaining and upgrading of hardware and software to ensure optimal workstation performance. Engaging customers with targeted questions to quickly understand the root of the problem. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Able to prioritize and manage open issues taking ownership and seeing through to resolution, in accordance with established Service Level Agreements (SLA). Ensures all issues/resolutions are properly logged in the ticket management system. Provides prompt and accurate feedback to the customer and ensure their IT systems are fully functional after troubleshooting. Maintains a clean and organized work environment.
Benefits
At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
-A Zero-Deductible Health Plan
-Dental and vision insurance
-Generous Paid Time Off
-Tuition Assistance
-Retirement Savings Match
-A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
-Membership to Healthy U: An Incentive-Based Wellness Program
-Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.
Benefits
-Vision insurance
-Tuition assistance
Key Skills
Recommended certifications for this kind of role
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Microsoft Certified: Azure Administrator Associate
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Showcase your skills in evaluating, planning, migrating, and managing Microsoft 365 services, including Office 365, Enterprise Mobility, and Security
Check Best Deal OfferCompTIA A+
Governing Body : CompTIA A+
Validate your skills in installing, configuring, and troubleshooting computer hardware, software, and operating systems, and demonstrate your knowledge of IT industry standards.
Check Best Deal OfferCompTIA Network+
Governing Body : CompTIA
Showcase your expertise in designing, implementing, and managing computer networks, including network protocols, configurations, and security measures
Check Best Deal OfferCompTIA Security+
Governing Body : CompTIA
Demonstrate your knowledge of security concepts, threats, and vulnerabilities, and validate your skills in risk management, compliance, and data protection.
Check Best Deal OfferCisco Certified Network Associate (CCNA)
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Validate your skills in installing, configuring, and troubleshooting routed and switched networks, and demonstrate your knowledge of network protocols.
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