Tintswalo Mhlongo(As per Govt. ID)
IT Support Consultant
Member Since : December 3, 2024
Referral Code : DC-Tintswalo-0312
Address : Ivory Park, Midrand,Midrand, City Of Johannesburg, South Africa
Availability Mode
Remote, In-Person
Languages
English
Expertise
IT Services
Are you looking for “Expertise” Services or want to hire any consultant, freelancer? We will get in touch with you within 24 hrs.
About Me
Highly driven IT Technical support Analyst with 5 years and 5 months of technical support a professional with strong customer support services, Proven experience of success, employer satisfaction, and strong communication skills. Works well independently or in a group setting, providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing customer and end-user help desk support, and mediate software development skills. Easily identifies and resolves technical issues and concerns.
TECHNICAL SKILLS
- Operating Systems: Windows 7,8,10,11, Windows Server 2012, macOS
- Software: Office 365, Exchange Server, Teams, Microsoft Intune, SCCM, Azure AD, SCOM, Unify, Palo alto
- Networking: TCP/IP, VPN setup, Wi-Fi configuration
- Cloud Services: Azure, OneDrive, Microsoft 365, Sharepoint
- IT Tools: JIRA, Freshservice, ConnectWise, NinjaOne, N-able RMM tools
- Hardware: Desktop/Laptop repairs and Printers
- Security: Antivirus software, VPN clients configurations Backup and Recovery solutions
- Virtualization: Azure labs( Virtual machines)
SOFT SKILLS
- Customer Support & Interaction
- Time Management & Prioritization
- Problem Solving & Incident Resolution
- Multitasking in High-Pressure Environments
- Adaptability & Team Collaboration
- Critical Thinking & Troubleshooting
- Empathy in Support & User Training
- Excellent Written & Oral Communication
Education
- National Diploma in Information Technology – NQF Level 5 (2014) Richfield Institution of Technology, Midrand
- Automotive Sales and Support Service – NQF Level 4 (2018) KATS Training, Kempton Park
Work Experience
- Remote IT Support Engineer at Assembly Managed Services – London, United Kingdom (01/2024 - Present)
- ICT Support Engineer at Vega School IIE/Advtech Group – Johannesburg, South Africa (03/2022 - 01/2024)
- IT Technical Support Analyst at SoluGrowth Pty Ltd – Pretoria, South Africa (06/2019 - 03/2022)
Certifications & Awards
- MS-700 Teams Administrator Associate (2024)
- Fortinet NSE 1 (2023)
- ITIL 4 Foundation (2021)
Service/Consultation Offered By Me to Individuals and Businesses
Service: emFYSGdDdnpTK0JIeXg5SjdvOExLNUM2eVo0Q0xpSCtYSWJod1ZIN1A1TVNYVFZiTjNQZXlteVlzYTUvTHhCNEYxSDMxTThHWkJMSkhMbENYbjA4d1E9PTo6aJE5NSN+w4nsf4Vsm5d6Zw==
Available As: Consultant | Freelancer | Service Provider (B2B & B2C)
Service DescriptionDiagnosing and resolving hardware, software, and network issues to ensure smooth operations for clients.
Charges : $12-$20 Per HourService: TGJzRnAyVVVseS85NThlNHNMOG5YUHpLZnZZV3ZzT012WVU2d0VPZEczd1N2UU1jRE5TT2xQTDExVTk5QURyTjo6xIE2kfnboQupJID8Sz6q5A==
Available As: Consultant | Freelancer | Service Provider (B2B & B2C)
Service DescriptionManaging and maintaining servers, networks, and IT infrastructure to ensure optimal performance, security, and reliability.
Charges : $12-$20 Per HourService: aXpxTFBYWUhSOWxLRHFISkY5ay8vb1JLTHNOSlhaK3lOWUtQYTF4cTJDND06Ol6wck56WGV6tAu/fGM3bZ0=
Available As: Consultant | Freelancer | Service Provider (B2B & B2C)
Service DescriptionProviding remote or on-site support to end-users for day-to-day technical issues, including software installations, system errors, and device configuration.
Charges : $12-$20 Per HourService: M1ZyczRqbUF6WnhvNW1zaGNLZ2p1RjhCT25qMDA3ZnpwNEt4Tk9jYXlJKy9oUlFUbFhsWHVIYXpoVVMrUHlnUjo6jAe7IAnCmjm/JDeBxmDpKA==
Available As: Consultant | Freelancer | Service Provider (B2B & B2C)
Service DescriptionInstalling, configuring, and troubleshooting a variety of software applications, ensuring compatibility and optimal setup.
Charges : $12-$20 Per HourService: S0lNbWF2aXRMeFRMNDVQaW1zdm1QdnNVUDBtZ3BKOVpGbkRkNHZEVUhqVVprU1ZOVldnK281RXA4dDdZRzVxYjo6LU6x1ErdagoQozd0GvMStA==
Available As: Consultant | Freelancer | Service Provider (B2B & B2C)
Service DescriptionImplementing firewalls, antivirus software, encryption, and security protocols to protect clients from cyber threats and data breaches.
Charges : $12-$20 Per HourService: RFFUS3FmcFZjcGNWaU1PYnhJcllzTGFKbFRaMC81bWE1dThhZ3Q3d216UT06OnCj9gN8lyIdImNm3vBt8Hw=
Available As: Consultant | Freelancer | Service Provider (B2B & B2C)
Service DescriptionSetting up automated backup solutions, creating disaster recovery plans, and restoring lost data in the event of system failures or breaches.
Charges : $12-$20 Per HourService: a0p4NlZlbXI1SUhMNkxsdlVhVTJDQ2QxNmliNmtmNCt1ajBmbjMrVS9KSGZ3cmRrOXZVc0djN1kra0dYRXBvMDo6jdZp6kyWnbAfkcpLXRf/SA==
Available As: Consultant | Freelancer | Service Provider (B2B & B2C)
Service DescriptionInstalling, upgrading, and maintaining physical hardware, including desktops, servers, printers, and other IT equipment.
Charges : $12-$20 Per HourService: QW9lS3RWcTNGOXcrY1pMOExFL3BEVkhqMVhvUFk4VWNSOFZxV1hxSlFROD06OhGgzihny6W2TXotMOiwknI=
Available As: Consultant | Freelancer | Service Provider (B2B & B2C)
Service DescriptionAssisting clients with the setup, management, and troubleshooting of cloud services like Microsoft 365, Google Workspace, and cloud storage solutions.
Charges : $12-$20 Per HourService: cTZIRWsxR21UMkJjZjN5TVN3ckNLWVJIc0NZbmd1c2RQTXRVSW1QdzlMdTRkTXFnNXBsRytHZ1Rnd0xvbjE4aDo6YsyMNaKcGuxzy7JqtEDTwg==
Available As: Consultant | Freelancer | Service Provider (B2B & B2C)
Service DescriptionProviding training to staff on software, systems, and best practices, and offering ongoing user support for technical queries and system use.
Charges : $12-$20 Per HourProjects Working
Consultant List
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