Availability Mode

Remote, In-Person

Languages

English (Fluent), Hindi

Expertise

Salesforce - BSA & Admin, Servicenow

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About Me

With over 11+ years of rich IT experience and 6+ years of specialized expertise in the Salesforce.com CRM platform, I bring a wealth of knowledge and a track record of delivering impactful solutions across industries. My journey has been marked by a commitment to designing, configuring, and implementing Salesforce.com solutions that drive business growth and operational excellence.

I possess extensive experience in Salesforce configuration and design, working across Sales, Service, Financial, Health, and Experience Cloud, with a primary focus on Sales Cloud solutions. My proficiency extends to application design, customization, development, and support on Salesforce.com, Force.com platforms, and web-based applications using Apex.

In my career, I have successfully created seamless integrations with Apttus CPQ and CRM applications, automating critical processes to enhance efficiency. My expertise includes working with key Salesforce objects such as Accounts, Contacts, Opportunities, Products, Price Books, Cases, Leads, Campaigns, Reports, and Dashboards, allowing me to design scalable and efficient solutions for complex business needs.

With a deep understanding of CRM business processes—including Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management—I have consistently delivered solutions that align with business goals. My strong knowledge of Salesforce's declarative automation tools, such as Flows and Process Builder, combined with my exposure to Agile and Scrum methodologies, ensures that projects are delivered efficiently and effectively.

Data migration is another area of my expertise, having worked extensively with tools like Apex Data Loader, Import Wizard, and Informatica Data Loader to migrate data from legacy systems, Excel, and MS Outlook. Additionally, I am well-versed in CI/CD environments, leveraging tools such as GitHub, VS-Code, Gearset, Azure DevOps, and Copado to streamline development and deployment processes.

Having worked with diverse platform services—including SaaS (Software as a Service), PaaS (Platform as a Service), and IaaS (Infrastructure as a Service)—I have gained a holistic understanding of the cloud ecosystem and its application in solving business challenges. I have designed and implemented Salesforce applications using Agile methodologies and SFDC best practices, focusing on reporting, system management, user management, and configuration.

I am skilled in performing detailed analyses of business and technical requirements, designing solutions by customizing Salesforce's standard objects, and preparing Business Requirement Documents (BRDs), Project Plans, Requirements Traceability Matrices, and other key documentation. My experience extends to managing Insurance IT systems, integration points, and defining test scenarios, validating test plans, and ensuring project timelines are met with precision.

With a proven ability to collaborate with stakeholders, SMEs, and cross-functional teams, I have consistently ensured the delivery of robust, scalable solutions that meet and exceed expectations. From gathering business requirements to preparing process documentation and managing UAT, I have supported Project Managers throughout the SDLC lifecycle, ensuring the success of every project I undertake.

I am passionate about leveraging my expertise to help businesses achieve their goals, optimize their operations, and create impactful digital transformations through Salesforce solutions.

Why Businesses Should Partner With me?

• Proven Expertise: 11+ years of IT experience, with 6+ years in Salesforce and CRM platforms.
• Outcome-Driven: Focus on delivering measurable results, such as streamlined workflows, improved sales processes, and enhanced customer engagement.
• Tailored Solutions: Customization and configuration services designed to meet unique business needs.
• End-to-End Support: From data migration to integration, documentation, and deployment, provide a comprehensive approach to Salesforce projects.
• Focus on ROI: Deliver cost-effective solutions while optimizing processes and maximizing Salesforce ROI.

TECHNICAL SKILLS:

• Programming Skills: Apex, LWC Basics, SQL.
• Web Tools: HTML, CSS, Concepts of JavaScript, SOSL, SOQL, Power-BI, Tableau, Python.
• SFDC Tools: Data Loader, Salesforce Inspector
• Force.Com: Apex Custom Controllers and Extension. Apex triggers, S-controls ,Ajax Toolkit, packaging and migrations, Force.com IDE (Eclipse).
• Development Tools: Eclipse, VS Code, Toad for Oracle, SQL Management Studio
• Operating Systems: Windows & Linux
• Proficiency with: Azure Dev Ops, Service Now, HP-ALMQC, JIRA, Confluence.
• CI/CD - Gearset: Continuous Integration/Continuous Deployment using Gearset platform.
• Apex Development: Programming in Salesforce Apex language for customization.
• Batch Processing: Handling large volumes of data through scheduled batch jobs.
• Flow Automation: Creating automated workflows using Salesforce Flow.
• Process Builder Configuration: Configuring business processes using Salesforce Process Builder.
• Integration Development: Building integrations between Salesforce and other systems.
• Aura Components Development: Developing UI components using Salesforce Aura framework.
• Lightning Web Components Development: Creating UI components using Salesforce Lightning Web Components framework.
• Experience Cloud Configuration: Configuring and customizing Salesforce Experience Cloud (formerly known as Community Cloud).
• GitHub Version Control: Utilizing GitHub for version control over 6 years.
• Visual Studio Code: Using Visual Studio Code as an integrated development environment for 6 years.
• Copado Deployment Management: Managing Salesforce deployments using Copado platform for 2 years.
• Process Automation: Automating business processes within Salesforce.
• Data Loader Operation: Importing and exporting data using Salesforce Data Loader for 6 years.
• Work Bench Utilization: Utilizing Salesforce Workbench for data manipulation and querying for 5 years.
• Salesforce Administration: Administering and configuring Salesforce orgs.
• Salesforce Communities Management: Managing and customizing Salesforce Communities.
• Planning & Prioritization: Strategizing and organizing tasks and projects effectively.
• Sales Cloud Administration: Administering Salesforce Sales Cloud for 6 years.
• Service Cloud Administration: Administering Salesforce Service Cloud for 5 years.
• Lightning Experience: Working with Salesforce Lightning Experience for 4 years.
• Community Cloud Configuration: Configuring Salesforce Community Cloud for 3 years.
• Health Cloud Implementation: Implementing Salesforce Health Cloud solutions for 6 years.
• Microsoft Azure Integration: Integrating Salesforce with Microsoft Azure services for 2 years.
• Jira Project Management: Managing projects using Jira for 3 years.
• Data warehouse: Managed and Integrated data from SQL server to Cloud via ADF and SSIS. Analysed data and provided the data for SIT/UAT tasks.
• Data Mapping: Expert in data mapping and data management in short time.
• Visualization tools: Lucid Chart, Visio ,Miro and UML.
• Deployments: Deployed via Synapse, ETL process, Coppado, Jetkins,Gearset, VS code, DevOps.

Education

• Bachelor’s of Science | IMU University, Chennai  (2011 to 2016)
• Management & Supply chain | Post Graduation , Canada 2023.

Work Experience

• Sr EDI Business Analyst | CAE "Health Care & Aviation" (Sep 2022 – July 2023)
• Sr Integration Business Analyst | Conduent – Health Care (June 2016 - Feb 2022)
• Business Analyst | LAZARD (October 2014 -May 2016)
• Business Analyst | EPS (July 2013-September 2014)

Certifications & Awards

• Certified Salesforce Business Analyst 
• Certified Salesforce Advance Administrator